THE RELATIONSHIPS OF CARING NURSE WITH PATIENT SATISFACTION IN PHC HOSPITAL IN SURABAYA

Widayanti, Dini Mei (2015) THE RELATIONSHIPS OF CARING NURSE WITH PATIENT SATISFACTION IN PHC HOSPITAL IN SURABAYA. In: Proceeding Book The 1st International Nursing Conference "Complementary Nursing Issue and Update 2015. STIKES Hang Tuah Surabaya, Surabaya, pp. 297-303. ISBN 978-602-72856-0-6

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Abstract

Patient satisfaction is the outcome in health care, and one of the goals of improving quality in health services. Caring is considered important in meeting the patient needs, which is impact on satisfaction. This research aimed to identify the nurse caring behavior with patient satisfaction at PHC Hospital Surabaya. This was an observational analytic s t u d y d e s i g n w i t h cross sectional approach. Population of this study was 79 inpatients at PHC Hospital Surabaya, and there were 66 patients were selected by purposive sampling in 7 hospital wards. The questionnaires were used as instrument. Data were analyzed by using Spearman’s Rho correlation test. The result showed that 95.5% of patients was satisfied with nursing care in PHC Hospital Surabaya. Spearman’s Rho correlation test showed an association between nurse caring behavior with patient satisfaction in hospital PHC Surabaya with p=0.009 (p<0.05) correlation with the strength of 0318. A good nurse caring behavior will lead to satisfaction of patients in health services. All nurses are expected to provide a good nursing caring service to patients. Keywords : Behavior, Caring, Nurse, Patient Satisfaction

Item Type:	Book Section
Subjects:	R Medicine > R Medicine (General) R Medicine > RT Nursing
Depositing User:	Unnamed user with email nadiaokhtiary@stikeshangtuah-sby.ac.id
Date Deposited:	14 Sep 2020 08:43
Last Modified:	19 Oct 2020 10:46
URI:	http://repository.stikeshangtuah-sby.ac.id/id/eprint/12

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