Literature Review; Analisis Karakteristik Perawat Yang Dibutuhkan Guna Menunjang Tercapainya Kepuasan Pasien

Prasetya, Taufan Agung and Irawandi, Dedi and Sustrami, Dya (2021) Literature Review; Analisis Karakteristik Perawat Yang Dibutuhkan Guna Menunjang Tercapainya Kepuasan Pasien. Jurnal Ilmiah Keperawatan Stikes Hang Tuah Surabaya, 16 (1). pp. 7-19. ISSN 2598-1021

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Abstract

Nurses in a health institution are important. Nurses are health workers who have the most direct interactions with patients, so the figure of a good nurse is certainly expected by patients or their families. In this case, the assessment of the figure of a good nurse is not only seen from her scientific ability to provide nursing care, but also must pay attention to other factors, such as friendliness, appearance and ways of communicating. Objectives:The purpose of this review literature is to analyze the characteristics of nurses needed to support patient satisfaction. Methods: In writing this literature review, using the method of searching literature from international articles using the ScienceDirect, Goggle Scholar, and ProQuest databases. An initial search using key words: "Nurse service and patient satisfaction" resulted in 26,008 international articles from 2020, 2021 and 2020 that match the inclusion criteria. Results: The results of the literature review show that this empathy factor can be found in 11 of the 14 articles studied. The next dominant factor found in the 6 farticles was the ability to establish good relationships with patients, reliability and communication. Meanwhile, the responsiveness and assurance factors were not dominant factors respectively. Conclusions: The conclusion is that there are several characteristics of nurses that affect patient satisfaction, namely: the ability of nurses to have good relationships with patients, responsive, reliable, empathetic, able to communicate well and able to provide assurance. From the existing articles, it can be seen that empathy is a dominant factor in influencing patient satisfaction.

Item Type:	Article
Subjects:	R Medicine > R Medicine (General) R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine R Medicine > RT Nursing
Depositing User:	Unnamed user with email nadiaokhtiary@stikeshangtuah-sby.ac.id
Date Deposited:	13 Mar 2023 08:22
Last Modified:	13 Mar 2023 08:22
URI:	http://repository.stikeshangtuah-sby.ac.id/id/eprint/1079

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